Submitting A Service Repair

Have a machine not working correctly? We're here to help. With our local warehouse and technicians team, we're proud to offer quick support to your location.

How do I submit a service request for a broken washer or dryer?

We’re sorry to hear that your washer or dryer isn’t working as expected. To submit a service request, simply navigate to the service request page. Fill out the form with details about the issue, including your property name and the 5-digit CMC (Coin Meter Machine) number. We’ll take it from there and get your laundry appliances back up and running in no time.

Why is it important to include my property name and the Coin Meter Machine number in the service request?

Including your property name and the Coin Meter Machine number in the service request ensures a prompt response and accurate identification of the specific machine in need of repair. This allows our dedicated team to quickly address the issue and provide you with a seamless laundry experience. We value attention to detail and strive to deliver top-tier service to our community.

What can I expect after submitting a service request for a broken washer or dryer?

After submitting your service request, please give us a little time to work our magic. We understand the importance of clean clothes, and our committed team will respond to your request via email within 48 hours, if not sooner. We appreciate your patience and assure you that we’re working diligently to resolve the issue and keep your laundry routine on track.

How soon can I expect a response after submitting a broken washer or dryer service request?

At Coin Meter, we pride ourselves on our fast response times. You can expect to receive a response to your service request via email within 48 hours, if not sooner. Our team is dedicated to providing efficient and reliable service, so you can have peace of mind knowing that we’re focused on resolving the issue and ensuring your laundry needs are met as quickly as possible.

Is there anything else I should know about the process of submitting a service request for a broken washer or dryer?

Your satisfaction is our priority, and we appreciate your cooperation during the service request process. Please ensure that you provide accurate information, including your property name and the Coin Meter Machine number. This will enable us to address the issue promptly and efficiently. Remember, we genuinely care about our community and are committed to keeping your laundry experience hassle-free.

Laundry Apps

Coin Meter has partnered with some of the top Laundry payment apps in the industry, here are some of the most popular questions about Greenwald, CleanPay, and MicroPayments mobile apps.

Can I use Coin Meter's mobile apps on both Android and iOS devices?

Absolutely! Coin Meter’s mobile apps is available for both Android and iOS devices. Whether you have an iPhone or an Android smartphone, you can easily download and start using our app to simplify your laundry routine.

How do I download Coin Meter's mobile apps from an app store?

Getting Coin Meter’s mobile app is as easy as a breeze! Simply visit your device’s app store, search for the brand of mobile app that is displayed on the washing equipment, and tap on the “Install” or “Get” button.

Once downloaded, you’ll have access to a range of convenient features designed to make your laundromat experience a breeze.

How does Coin Meter mobile apps handle location sharing?

Coin Meter’s mobile app respects your privacy and does not automatically share your location. If you choose to enable location services within the app, it will only be used to enhance your experience by providing localized features such as finding nearby laundromats or service centers.

Why is it important to turn on Bluetooth when using Coin Meter mobile apps?

Enabling Bluetooth on your mobile device allows seamless communication between the app and our advanced laundry machines. This ensures a hassle-free experience by allowing you to remotely check machine availability, receive cycle completion notifications, and make payments effortlessly.

Why does the app need access to Bluetooth?

At Coin Meter, we know that seamless communication between our app and laundry machines is essential to ensure that payments are recognized correctly. Bluetooth is the best way to facilitate this momentary connection without any need to pair your phone with the machines. This technology has been optimized to transmit only a minimal amount of data and only momentarily, safeguarding your privacy and security.